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Charles Dickie
Director / Wholesale Sales / Procurement
Charles Dickie
Director / Wholesale Sales / Procurement
Charles grew up in a farming family in Waverley, South Taranaki. He graduated Canterbury University with a Bachelor of Commerce before starting his career in logistics with one of New Zealand’s largest exporters.
In 2014, Charles founded Dickie Direct after recognising the opportunity to import Urea from China at competitive prices, driven by increased Chinese urea production and favourable containerised shipping rates into New Zealand. In the early years, he placed significant emphasis on researching products and suppliers, traveling globally to discover more efficient nutrient forms. With these innovations, Charles was fortunate to build a highly capable team, transforming Dickie Direct into the full-service fertiliser business it is today.
Tom Dickie
GM Sales
Tom Dickie
GM Sales
Tom joined Dickie Direct in October 2023, bringing with him over 23 years of experience in the fertiliser industry. A graduate of Lincoln University, Tom began his career farming in Taranaki before relocating to the Central Plateau in 2000. Based in the Taupo office, he currently manages the growing sales team, leveraging his extensive expertise in nutrient advice, soils, supply chain, and sales management. Tom’s deep understanding of the industry, strong networks and continued passion for the NZ Agricultural sector is seeing him play a key role in Dickie Direct achieving its future ambitions.
Zara van Hout
Hawke's Bay Area Manager
Zara van Hout
Hawke's Bay Area Manager
Zara joined Dickie Direct in January 2021. She is based in Dannevirke, where she farms alongside her partner on their dairy farm. She holds a Bachelor of Science in Agriculture and Animal Science from Massey University and has completed both the Intermediate and Advanced Sustainable Nutrient Management courses. As Dickie Direct’s Technical Lead, Zara is involved in new product research and on-farm trials, helping bring practical, science-backed solutions to farmers.
Phil Ware
Wairoa / Gisborne Area Manager
Phil Ware
Wairoa/Gisborne Area Manager
Phil joined Dickie Direct in October 2025, bringing 25+ years’ experience in animal health, fertiliser, and rural business. With a background in soil science and animal production, he’s worked alongside farmers across the East Coast and beyond, building strong connections and a reputation for pragmatism, honesty, and results. Based in Gisborne with his family, he’s proud to be supporting farmers in the East Coast region.
Sophie Carpenter
Western Lower North Island Area Manager
Sophie Carpenter
Western Lower North Island Area Manager
Sophie joined Dickie Direct in February 2026. Raised on her family’s hill country station in Taihape, she has been closely involved in their wool-based farming operation, giving her a practical understanding of farming and the challenges faced by rural businesses. Now based on a farm near Marton with her partner, Josh, who manages his family’s agricultural contracting business, Sophie has strong ties throughout the region. She holds a Bachelor of Science from the University of Otago and is passionate about building long-term relationships with farmers.
Jack Fordyce
Central Plateau / King Country / Bay of Plenty Area Manager
Jack Fordyce
Central Plateau / King Country / Bay of Plenty Area Manager
Jack started with Dickie Direct in February 2023 as the Central Plateau/King Country Area Manager. Jack studied at Lincoln University and graduated with a Diploma in Farm Management and Diploma in Agriculture, followed by a stint in the sheep and beef sector in the South Island. Jack has an excellent knowledge of farming systems and aims to support farms in improving or maintaining quality within these systems.
Coming Soon
Waikato / Northland Area Manager
Sarj Singh
Waikato Area Manager
Sarj joined the Dickie Direct team in July 2024 as the Waikato Area Manager. After completing his Bachelor in Agri-Business at Massey University, he joined Open Country Dairy as part of their milk supply team developing strong customer relationships. Currently based in Morrinsville, Sarj is actively involved in farming alongside his parents on their family farm. His commitment to sustainable practices and community engagement makes him a valuable asset to the team and the local agricultural industry.
Charlie Darling
Wairarapa / Tararua Area Manager
Charlie Darling
Wairarapa and Tararua Area Manager
Charlie joined Dickie Direct in January 2025. Before joining Dickie Direct Charlie managed the PGG Martinborough store for six years. Charlie lives on farm with her two kids where she is also involved with the farming operation. Charlie will be known to many in the Wairarapa region not only through her time at PGG but also her involvement with various sporting clubs and other initiatives in the Wairarapa community.
Richard Ball
Import & Inventory Manager
Richard Ball
Import & Inventory Manager
Richard joined Dickie Direct in June 2017 as a storeman and played a key role in establishing the Dickie Direct store network. Known for his attention to detail and determination to see every job through, Richard has grown alongside the business. Now as Import & Inventory Manager, he oversees inbound shipments, manages customs and MPI compliance, coordinates with shipping lines, and ensures accurate inventory management across the Dickie Direct warehouse network.
Jacob Burns
Operations Manager / Dispatch
Jacob Burns
Operations Manager / Dispatch
Jacob joined Dickie Direct in 2024, bringing several years of industry experience. After starting as Orchard Road Store Manager, he moved into Dispatch, where he developed a strong understanding of the company’s operations. In 2026, Jacob became Operations Manager, overseeing day-to-day operations while continuing to support the dispatch team during busy periods.
Brian Flavell
Senior Storeman
Brian Flavell
Senior Storeman
Brian joined Dickie Direct in September 2018. With many years of experience in the transport and warehouse industry, he quickly became an invaluable part of the team. His extensive background in warehousing and transportation, combined with his dedication to exceptional service, makes Brian a key asset to the Dickie Direct operations team.
Joanne Chow
CFO / Procurement
Joanne Chow
CFO / Procurement
Joanne is Dickie Direct’s longest standing employee having joined the business in 2015. Joanne has played an integral part in the development of Dickie Direct in what has now developed into a CFO role. Joanne is also heavily involved in the procurement side of the business assisting with the research of new products and suppliers and management of existing supply channels. Dickie Direct have developed a robust global supply network largely thanks to Joanne’s efforts in the area. Being involved in both the procurement and financial side of the business Joanne knows better than any one that in order to sell well you must first buy well.
Yukana Medland
Accounts
Jade Ratima
Orchard Road Storeman
Jade Ratima
Orchard Rd Storeman
Jade Joined Dickie Direct in September 2023.
Quentin Ball
Railway Road Storeman
Brooklyn Brown
Orchard Road Storeman
Kerrin Sutherland
Railway Road Storeman